Health Gate's Policies
HEALTH GATE collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the HEALTH GATE website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the HEALTH GATE website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to HEALTH GATE, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.
USE AND DISCLOSURE OF INFORMATION.
Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
Cookies are small bits of data cached in a user’s browser. HEALTH GATE utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.
HEALTH GATE may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide HEALTH GATE with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
HEALTH GATE may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. HEALTH GATE may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if HEALTH GATE files for bankruptcy, or there is a transfer of the assets or ownership of HEALTH GATE in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
HEALTH GATE takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, HEALTH GATE cannot guarantee the security of any information that is disclosed online.
HEALTH GATE is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
HEALTH GATE does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the HEALTH GATE website or services, and HEALTH GATE requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, HEALTH GATE does not knowingly distribute personal information regarding minors under the age of 18.
CORRECTIONS AND UPDATES.
If you wish to modify or update any information HEALTH GATE has received, please contact firstname.lastname@example.org.
HEALTH GATE. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
2) DELIVERY POLICY
A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about HEALTH GATE deliveries :
1.1 When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date :
- Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
- Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
1.2 How to prepare for your delivery?
The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.
1.3 Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and HEALTH GATE. Neither HEALTH GATE nor the 3rd party Delivery Company that has been contracted by HEALTH GATE to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.4 What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at email@example.com within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
1.5 What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
1.6 Delivering to a Tradeshow or Convention Center?
In order to ensure that your delivery is processed as quickly as possible; please contact us at firstname.lastname@example.org. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery.
1.7 Delivering to a Freight Forwarder?
In order to ensure that your delivery is processed as quickly as possible; please contact us at email@example.com. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and HEALTH GATE. Neither HEALTH GATE nor the 3rd party Delivery Company that has been contracted by HEALTH GATE to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.8 Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
1.9 Delivery Cost
For order within United Arab Emirates
Free delivery for order over AED150.00 (Single Receipt).
For order less than AED150 will charge AED25 as Standard Delivery Cost.
For International Order
Real time Shipping Rate will be provided during Checkout.
3) RETURN POLICY
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food supplement cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Gift Sets
* Bundle Products
* Promotion Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Dubai, 112, Al Makateb Building, Sheikh Zayed Road, United Arab Emirates.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Dubai, 112, Al Makateb Building, Sheikh Zayed Road, United Arab Emirates.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4) CANCELLATION POLICY
Order cancellation are ALLOWED within 24 hours from the time of order created; refunds will be made back to the payment solution used initially by the customer.
Refund transfer will take up to 45 days to be completed.